These Terms of Service are the agreement between you and Maprix. By creating an account or using the service you confirm that you have read them and agree to them. If you do not agree, please do not use the service.
Who this agreement is between
This agreement is between Maprix (“Maprix”, “we”, “us”) and you, the person or organisation using the service.
- Contact: info@maprix.io, or the in-app support channel at app.maprix.io.
Maprix is a business tool aimed at business owners and agencies. You must be at least 18 years old to use it.
What the service does
Maprix measures where a business ranks in Google Maps local search. We build a grid of points around a location you choose, measure the ranking of your chosen business at each point, and present the result as a visibility map.
Three things matter, and we would rather you knew them before you paid than after:
- Results are measurements compiled from publicly available map search results, at the moment the scan runs.
- Results depend on when you measured and how you configured the scan — the number of points, the radius, the device type, the search terms. The same business scanned at a different time or with different settings can legitimately produce a different picture. That is how search results behave, not a fault.
- Maprix is a measurement and reporting tool. We make no guarantee about any ranking, position or outcome, and we do not promise that using the service will improve your visibility. What you do with the measurements is your decision and your responsibility.
Your account
- You can register with an email address and password, or by using “Sign in with Google”.
- You are responsible for keeping your credentials confidential and for everything done through your account.
- Keep the information on your account accurate and current.
- If you notice unauthorised access, tell us at info@maprix.io without delay.
Plans, prices and payment
You use Maprix on a monthly or annual subscription. The subscription renews automatically until you cancel it (see “Automatic renewal and cancelling” below).
- Plans and prices. Current plans, prices and the monthly credits in each plan are shown on the pricing page. Before you pay, the secure payment page shows the plan, the billing period, the amount, the date of the first charge and that the subscription renews automatically.
- Plan credits. Your plan’s credits are reset to the plan allowance every 30 days; on annual plans the credits also reset every 30 days. Unused plan credits do not roll over.
- Earlier credit balance. One-off credits you bought before the subscription model stay in your account with no end date and are used after your plan credits run out.
- What an action costs. Each scan, audit or review fetch uses credits according to the settings you choose. The credit cost is shown before you start; starting it is your decision.
- Payment. Payments are taken by a certified payment provider on its own secure page. Card details never reach Maprix systems.
- Currency and tax. Prices are in US dollars (USD). Depending on where you are, VAT or other sales tax may apply; where it applies, it is shown on the secure payment page before you pay.
- Discounts. The visitor discount on the pricing page and the personal discount code in your account apply only to the plan and period stated, within the time stated. When a discounted period ends, the subscription continues at the renewal amount shown at checkout.
Free trial
- Every plan starts with a 7-day free trial. A card is required, and nothing is charged when the trial starts.
- During the trial the features of the plan you chose are open and your account gets 1,500 credits for the trial. The plan’s monthly credits arrive when the first paid period starts.
- We email you at least 2 days before the trial ends, with the date and amount of the first charge.
- Cancel during the trial and you are never charged; you keep access until the trial ends.
- If you do not cancel, the price of the plan and period you chose is charged to your card on day 8 and the paid subscription begins.
- There is one trial per person, email address and payment card. If a second trial is started with the same card, it is cancelled without charge.
Automatic renewal and cancelling
- Renewal. Until you cancel, the subscription renews at the end of each period for the same period (every month on a monthly plan, every year on an annual plan) and the renewal price is charged to the card on file.
- Annual renewal reminder. We email you the renewal date and amount at least 30 days before an annual plan renews.
- Cancelling is always in your hands. You can cancel in a few clicks from the subscription page in the app — no email, no call. You can also cancel by writing to info@maprix.io.
- What cancelling does. Cancellation takes effect at the end of the period you have paid for. You keep using the service until then and are not charged for the next period.
- Changing plans. Moving to a higher plan applies immediately; you pay only the prorated difference for the rest of the period and receive the prorated credit difference. Moving to a lower plan, or from annual to monthly, starts at the end of the period you have paid for.
- Failed payments. If a renewal payment fails, we email you and retry. While the payment is outstanding some features may be restricted; if it is not resolved, the subscription ends.
Price changes
If we change plan prices, we email you at least 30 days before the change takes effect. The change does not affect a period you have already paid for; the new price applies from your next renewal. If you do not accept it, you can cancel before the renewal.
Your right to cancel and refunds
- During the trial. Cancel within the trial and nothing is charged, so there is nothing to refund.
- First paid charge — full refund within 14 days. You can withdraw within 14 days of the first charge after the trial, by writing to info@maprix.io or from the subscription page in the app. The subscription then ends and the whole first charge is refunded, with no deduction for credits you used.
- Annual renewal — refund within 14 days. If you cancel within 14 days after an annual renewal is charged, the renewal charge is refunded and the subscription ends.
- Monthly renewals. On monthly renewals, cancellation takes effect at the end of the period you paid for; a monthly period that has started is not refunded. Your mandatory consumer rights are unaffected.
- Free credits are not refundable. Trial credits and any other free or promotional credits are outside the scope of a refund.
- If you buy as a business. The statutory right of withdrawal applies to consumers; for businesses the refund rules above apply on the same terms as a goodwill policy.
- How refunds are made. Approved refunds go back through the payment provider to the same payment method and are started within 14 days.
If you are a consumer in the European Union or the United Kingdom, these rules are at least as generous as your statutory right to withdraw from a distance contract within 14 days; where the law gives you more, the law applies.
Acceptable use
You agree to use the service lawfully and in line with these terms. You must not:
- Reverse-engineer, decompile, or attempt to obtain the source of the service.
- Access it through unauthorised automation, scrape it, run bulk queries, or place unreasonable load on it.
- Circumvent or disable security measures, including bot protection and human verification.
- Abuse the service, disrupt other people’s use of it, or damage the infrastructure.
- Infringe anyone’s rights — intellectual property, privacy or otherwise — or break applicable law.
- Try to repeat the free trial with several accounts, email addresses or cards.
- Transfer or resell your account, your subscription or your credits without our permission.
Breaking these rules may lead to suspension or closure of your account.
Intellectual property
The Maprix application, its interface, brand, logo, and the underlying software and content belong to Maprix or its licensors. These terms give you a right to use the service; they transfer no ownership in it.
The reports you generate are measurements compiled from public map data and you may use them in your own work — including with your own clients. You may not copy, reproduce or create derivative works of the application itself.
Availability and changes to the service
- We may make reasonable changes to the service, adding or removing features as it develops. We do not reduce the core features of the plan you paid for during a paid period.
- We make reasonable efforts to keep the service running, but we do not guarantee uninterrupted or error-free availability. Maintenance, updates, infrastructure providers and unforeseen events can cause temporary interruptions.
- If we have to discontinue a feature or the service as a whole, we will tell you a reasonable time in advance; if the whole service ends, we refund what you paid for unused full periods.
Limits of our liability
- Maprix is a measurement tool and results are provided “as is”. We are not responsible for business decisions you take on the basis of a ranking measurement.
- To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including lost profit, lost business or lost data.
- In any event, our total liability arising out of this agreement is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
- Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law. If you are a consumer, your statutory rights are unaffected.
Suspension and closing your account
- You can close at any time, from within the application or by writing to info@maprix.io. Closing your account also cancels an active subscription; the refund rights above still apply.
- We may suspend or terminate your account if you breach these terms or applicable law.
- What happens to credits:
- Plan credits end with the subscription and cannot be exchanged for money.
- If you close your account, paid periods outside the refund rules above and the unused part of earlier one-off credits are not refunded.
- If we terminate your account for a breach, unused credits are forfeited; prepaid full periods are refunded to the extent applicable law requires.
- Free and trial credits are never refundable.
Closing your account also deletes or anonymises your data as described in the Privacy Policy, except for records we are legally required to keep.
Governing law and disputes
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
Whatever governing law applies, if you are a consumer resident in the EEA or the United Kingdom, you keep the protection of the mandatory rules of your own country of residence and the right to bring proceedings there.
Before any of that, please write to info@maprix.io — most things are faster to fix than to argue about.
Changes to these terms
These terms take effect when you create an account or use the service. We may update them; the current version is always published on this page and the “Last updated” date reflects the most recent change. We email you at least 30 days before a material change that affects your rights or payments takes effect; if you do not accept it, you can cancel before that date.